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      • General Contact Information

        Mailing Information:
        Passport Health Plan
        5100 Commerce Crossings Drive
        Louisville, KY 40229

        Email
        You can contact us using our email form.

        Main Office Number

        (502) 585-7900

        Compliance Team

        1-855-512-8500 email here

      • Member Contact Information

        Member Services
        1-844-859-6152
        Available from April 1 to September 30,
        Mon - Fri, 8 a.m. to 8 p.m. (EST/CST)
        from October 1 to March 31
        7 days a week, 8 a.m. to 8 p.m. (EST/CST)

        If You Are Interested in this Plan:
        Call Toll-Free 1-844-643-2780
        Available from April 1 to September 30,
        Mon - Fri, 8 a.m. to 8 p.m. (EST/CST)
        from October 1 to March 31
        7 days a week, 8 a.m. to 8 p.m. (EST/CST)

        TTY/TDD
        711


      • Provider Contact Information



        Provider Services
        1-844-859-6152
        Available from April 1 to September 30,
        Mon - Fri, 8 a.m. to 8 p.m. (EST/CST)
        from October 1 to March 31
        7 days a week, 8 a.m. to 8 p.m. (EST/CST)

Passport has customer service representatives ready to serve you. You can call us:

Member Services: 1-844-859-6152 | TTY/TDD 711

April 1 - September 30 | Mon - Fri | 8am - 8pm EST/CST and October 1 - March 31 | 7 days a week | 8am - 8pm EST/CST

If You Are Interested In This Plan, Call Toll-Free 1-844-643-2780 | TTY/TDD 711

April 1 - September 30 | Mon - Fri | 8am - 8pm EST/CST and October 1 - March 31 | 7 days a week | 8am - 8pm EST/CST

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      Mailing Information
      Passport Health Plan
      5100 Commerce Crossings Drive
      Louisville, KY 40229

      Email
      You can contact us using our email form.

      Main Office Number

      1-502-585-7900

      Compliance Team

      1-855-512-8500
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      To report Fraud, Waste, or Abuse
      click here

    • Member Contact Information

      Member Services
      1-844-859-6152
      Available from April 1 - September 30,
      Mon - Fri, 8 a.m. to 8 p.m. (EST/CST)
      from October 1 to March 31
      7 days a week, 8 a.m. to 8 p.m. (EST/CST)

      TTY/TDD
      711

      If you are not a member of this plan, call toll-free 1-844-643-2780
      Available from April 1 - September 30,
      Mon - Fri, 8 a.m. to 8 p.m. (EST/CST)
      from October 1 to March 31
      7 days a week, 8 a.m. to 8 p.m. (EST/CST)

      TTY/TDD
      711

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      1-855-512-8500
      Email Compliance Team

    • Provider Contact Information

      Provider Services
      1-844-859-6152
      Available from April 1 - September 30,
      Mon - Fri, 8 a.m. to 8 p.m. (EST/CST)
      from October 1 to March 31
      7 days a week, 8 a.m. to 8 p.m. (EST/CST)

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      Available from April 1 - September 30,
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      from October 1 to March 31
      7 days a week, 8 a.m. to 8 p.m. (EST/CST)

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    • Contact Us

      General Contact Information

      Mailing Information
      Passport Health Plan
      5100 Commerce Crossings Drive
      Louisville, KY 40229

      Email
      You can contact us using our secure email form.

      Main Office Number

      (502) 585-7900

      Compliance Team

      1-855-512-8500 email here

      Main Office Number

      1-502-585-7900

      Compliance Team

      1-855-512-8500
      passportlistens@getintouch.com

      Member Contact Information

      Member Services
      1-800-578-0603
      Available Monday through Friday,
      between 7 a.m. and 7 p.m. (ET)
      TDD/TTY
      1-800-691-5566
      For information about
      Transportation,
      Call Toll-Free
      1-888-941-7433 (Voice and TTY)

      Provider Contact Information

      Provider Services
      1-800-578-0775
      Available Monday through Friday, between 8 a.m. and 6 p.m. (ET)

      Provider Relations Specialists
      Provider Claims Services Unit (PCSU)

      1-800-578-0775, Select Option 2, then Option 1
      Available Monday through Friday, between 8 a.m. and 6 p.m. (ET)

      Utilization Management
      Attn: Appeals Department
      5100 Commerce Crossings Dr.
      Louisville, KY 40229
      1-877-903-0082

      Case Management
      Attn: Case Management
      5100 Commerce Crossings Dr.
      Louisville, KY 40229
      1-877-903-0082

      Electronic Claims Submission
      Emdeon (formely WebMD)
      1-800-845-6592
      Passport Health Plan
      electronic payer
      identification number is
      61129.

      Claims Submission
      Passport Health Plan
      P.O. Box 7114
      London, KY 40742

      Family Planning Claims Submission
      AmeriHealth Family Planning
      Attn: Claims
      P.O. Box 42476
      1901 Market Street, 29th Floor
      Philadelphia, PA 19101-2476

      Vision Claim Submission
      Block Vision
      120 West Fayette Street,
      Suite 700
      Baltimore, MD 21201

      Submission of Medical Records
      (when requested from
      claims processing)
      Passport Health Plan
      200 Stevens Drive
      Philadelphia, PA 19114

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Passport has customer service representatives ready to serve you. You can call us:

Member Services: 1-844-859-6152 | TTY/TDD 711

April 1 - September 30 | Mon - Fri | 8am - 8pm EST/CST and October 1 - March 31 | 7 days a week | 8am - 8pm EST/CST

If You Are Interested In This Plan, Call Toll-Free 1-844-643-2780 | TTY/TDD 711

April 1 - September 30 | Mon - Fri | 8am - 8pm EST/CST and October 1 - March 31 | 7 days a week | 8am - 8pm EST/CST
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Prior Authorizations

  • 2019 Step Therapy Criteria
  • 2019 Prior Authorization Criteria

 

Last Modified: January 1, 2019

  • Our Event & Social Ticker

Kentucky State Fair 2018

Tuesday August 21st, 9:00 am-9:00 pm

Vaughn Reno Starks Community Center

Friday July 13th, 9:00 am-10:00 am

Location: 105 Bishop Ln; Elizabethtown, KY 42701

Senior Information Fair

Thursday July 12th, 9:00 am-2:30 pm

Location: Elizabethtown Tourism and Convention Center 1030 N. Mulberry Street, Elizabethtown, KY 42701

Americana & Colonial Oaks Appreciation

Saturday July 7th, 9:00 am-4:00 pm

Location: 5011 Southside Drive; Louisville, KY 40214

Hardin County Senior Center BINGO

Thursday June 28th, 10:30 am-11:30 am

Location: 1119 Johnstown Rd; Elizabethtown, KY 42701

Dosker Spring Fling

Thursday June 21st, 8:00 am-9:00 am

Location: 413 E. Muhammad Ali; Louisville, KY 40202

Southwest Senior Day

Friday June 15th, 12:00 am-12:00 am

Location: 8504 Terry Road; Louisville, KY 40258

South Oaks Senior Housing

Monday April 30th, 2:30 pm-3:30 pm

Location: 11717 Tierney Avenue, Louisville, KY 40272

Hardin County Senior Commodities

Friday April 20th, 8:00 am-11:00 am

Location: 313 Peterson Drive Elizabethtown, KY 42701

Louisville Metro Triad Meeting

Tuesday March 13th, 11:30 am-1:30 pm

Location: MUSCL Senior Wellness Center Cafeteria, 1016 E Burnett Avenue; Louisville, KY 40217

Liheap

Friday March 9th, 10:00 am-12:00 pm

Location: 4810 Exeter Ave; Louisville, KY 40218

RSVP Awards (Retired Senior Volunteer Project)

Thursday November 2nd, 11:30 am-2:00 pm

Location: Churchhill Downs 700 Central Avenue; Louisville, KY 40208

Mental Health and Aging Coalition Symposium

Wednesday October 25th, 9:00 am-2:00 pm

Location: Wayside Hotel Louisville, 120 West Broadway; Louisville, KY 40202

Hometown Manor

Friday October 20th, 12:00 pm-2:30 pm

Location: 103 Manor Ave; Bardstown, KY 40004

Christian Care Communities Health Fair

Thursday October 12th, 10:00 am-2:00 pm

Location: 945 South 5th Street; Louisville, KY 40203

BINGO at California Square

Monday October 9th, 2:00 pm-3:00 pm

Location: 1600 Garland Avenue; Louisville, KY 40210

Baptist Towers Health Fair & Picnic

Friday August 25th, 11:30 am-3:00 pm

Location: 1014 S 2nd Street; Louisville, KY 40203

South Louisville Community Center

Monday August 14th, 10:30 am-11:30 am

Location: 2911 Taylor Blvd; Louisville, KY 40208

Summerfest 2017

Saturday June 24th, 10:00 am-4:00 pm

Location: 1200 Southwestern Parkway; Louisville, KY 40211

Unity Day

Thursday June 8th, 9:00 am-4:00 pm

Location: Dosker Manor: 413 Muhammad Ali Blvd; Louisville, KY 40202

Spring Fling

Thursday April 6th, 9:00 am-3:00 pm

Location: Dosker Manor 413 Muhammad Ali Blvd; Louisville, KY 40202

Wayside Christian Mission Meeting

Tuesday March 21st, 11:00 am-1:00 pm

Location: Wayside Christian Mission 432 E. Jefferson Street; Louisville, KY 40202

St. Patrick Celebration

Friday March 17th, 11:00 am-1:00 pm

Location: The Kling Senior Center 219 Ormsby Ave; Louisville, KY 40203

South Louisville Community Ministries

Thursday February 9th, 12:00 pm-3:45 pm

12:00PM- 1:15PM, 1:15-2:30PM, and 2:30 PM – 3:45PM Location: 415 1/2 W Ashland Ave. Louisville, KY 40214

Okolona Library

Tuesday January 31st, 1:45 pm-3:00 pm

Location: 7709 Preston Highway; Louisville, KY 40219

Okolona Library

Tuesday January 31st, 12:30 pm-1:45 pm

Location: 7709 Preston Highway; Louisville, KY 40219

Hardin Co. Public Library

Tuesday January 24th, 1:45 pm-3:00 pm

Location: 100 Jim Owen Dr; Elizabethtown, KY 42701

Hardin Co. Public Library

Tuesday January 24th, 12:30 pm-1:45 pm

Location: 100 Jim Owen Dr; Elizabethtown, KY 42701

Nelson County Library

Monday January 9th, 1:00 pm-2:00 pm

MPCAA Senior Center

Monday January 9th, 10:30 am-11:30 am

Hardin Co. Public Library

Friday January 6th, 1:00 pm-4:00 pm

Location: 100 Jim Owen Drive; Elizabethtown, KY 42701

Passport’s Facebook Post

Passport’s Twitter Feed

Tweets by @PassportHealthP

ASK FOR PASSPORT AND JOIN THE PASSPORT FAMILY.

NONDISCRIMINATION NOTICE

ASK FOR PASSPORT AND JOIN THE PASSPORT FAMILY.

NONDISCRIMINATION NOTICE

Kentucky State Fair 2018

Tuesday August 21st,9:00 am-9:00 pm

Vaughn Reno Starks Community Center

Friday July 13th,9:00 am-10:00 am

Location: 105 Bishop Ln; Elizabethtown, KY 42701

Senior Information Fair

Thursday July 12th,9:00 am-2:30 pm

Location: Elizabethtown Tourism and Convention Center 1030 N. Mulberry Street, Elizabethtown, KY 42701

Americana & Colonial Oaks Appreciation

Saturday July 7th,9:00 am-4:00 pm

Location: 5011 Southside Drive; Louisville, KY 40214

Hardin County Senior Center BINGO

Thursday June 28th,10:30 am-11:30 am

Location: 1119 Johnstown Rd; Elizabethtown, KY 42701

Dosker Spring Fling

Thursday June 21st,8:00 am-9:00 am

Location: 413 E. Muhammad Ali; Louisville, KY 40202

Southwest Senior Day

Friday June 15th,12:00 am-12:00 am

Location: 8504 Terry Road; Louisville, KY 40258

South Oaks Senior Housing

Monday April 30th,2:30 pm-3:30 pm

Location: 11717 Tierney Avenue, Louisville, KY 40272

Hardin County Senior Commodities

Friday April 20th,8:00 am-11:00 am

Location: 313 Peterson Drive Elizabethtown, KY 42701

Louisville Metro Triad Meeting

Tuesday March 13th,11:30 am-1:30 pm

Location: MUSCL Senior Wellness Center Cafeteria, 1016 E Burnett Avenue; Louisville, KY 40217

Liheap

Friday March 9th,10:00 am-12:00 pm

Location: 4810 Exeter Ave; Louisville, KY 40218

RSVP Awards (Retired Senior Volunteer Project)

Thursday November 2nd,11:30 am-2:00 pm

Location: Churchhill Downs 700 Central Avenue; Louisville, KY 40208

Mental Health and Aging Coalition Symposium

Wednesday October 25th,9:00 am-2:00 pm

Location: Wayside Hotel Louisville, 120 West Broadway; Louisville, KY 40202

Hometown Manor

Friday October 20th,12:00 pm-2:30 pm

Location: 103 Manor Ave; Bardstown, KY 40004

Christian Care Communities Health Fair

Thursday October 12th,10:00 am-2:00 pm

Location: 945 South 5th Street; Louisville, KY 40203

BINGO at California Square

Monday October 9th,2:00 pm-3:00 pm

Location: 1600 Garland Avenue; Louisville, KY 40210

Baptist Towers Health Fair & Picnic

Friday August 25th,11:30 am-3:00 pm

Location: 1014 S 2nd Street; Louisville, KY 40203

South Louisville Community Center

Monday August 14th,10:30 am-11:30 am

Location: 2911 Taylor Blvd; Louisville, KY 40208

Summerfest 2017

Saturday June 24th,10:00 am-4:00 pm

Location: 1200 Southwestern Parkway; Louisville, KY 40211

Unity Day

Thursday June 8th,9:00 am-4:00 pm

Location: Dosker Manor: 413 Muhammad Ali Blvd; Louisville, KY 40202

Spring Fling

Thursday April 6th,9:00 am-3:00 pm

Location: Dosker Manor 413 Muhammad Ali Blvd; Louisville, KY 40202

Wayside Christian Mission Meeting

Tuesday March 21st,11:00 am-1:00 pm

Location: Wayside Christian Mission 432 E. Jefferson Street; Louisville, KY 40202

St. Patrick Celebration

Friday March 17th,11:00 am-1:00 pm

Location: The Kling Senior Center 219 Ormsby Ave; Louisville, KY 40203

South Louisville Community Ministries

Thursday February 9th,12:00 pm-3:45 pm

12:00PM- 1:15PM, 1:15-2:30PM, and 2:30 PM – 3:45PM Location: 415 1/2 W Ashland Ave. Louisville, KY 40214

Okolona Library

Tuesday January 31st,1:45 pm-3:00 pm

Location: 7709 Preston Highway; Louisville, KY 40219

Okolona Library

Tuesday January 31st,12:30 pm-1:45 pm

Location: 7709 Preston Highway; Louisville, KY 40219

Hardin Co. Public Library

Tuesday January 24th,1:45 pm-3:00 pm

Location: 100 Jim Owen Dr; Elizabethtown, KY 42701

Hardin Co. Public Library

Tuesday January 24th,12:30 pm-1:45 pm

Location: 100 Jim Owen Dr; Elizabethtown, KY 42701

Nelson County Library

Monday January 9th,1:00 pm-2:00 pm

MPCAA Senior Center

Monday January 9th,10:30 am-11:30 am

Hardin Co. Public Library

Friday January 6th,1:00 pm-4:00 pm

Location: 100 Jim Owen Drive; Elizabethtown, KY 42701

Passport’s Facebook Post

Passport’s Twitter Feed

Tweets by @PassportHealthP

WE´RE IN
YOUR COMMUNITY

FIND OUT WHEN & WHERE

  • AHIP

5100 Commerce Crossings Drive
Louisville, Kentucky 40229

Member: 1-844-859-6152 Provider: 1-844-859-6152

Passport Advantage (HMO SNP) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-844-859-6152 (TTY: 711). 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-844-859-6152 (TTY: 711).

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