Passport Advantage cares about you and wants to make sure you know all about the Coronavirus (COVID-19) in Kentucky and beyond. We want to give you the information you need so you and your family can stay healthy and prevent the spread of this virus.


What is the Coronavirus?

Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus. This virus that was first found in an outbreak in Wuhan, China.

How Do I Prevent Getting the Virus?

There is currently no vaccine to prevent coronavirus disease. The best way to prevent illness is to avoid being exposed to this virus. However, you can also do everyday actions like these to help prevent the spread.

For the latest information, visit the Centers for Disease Control and Prevention 2019 novel coronavirus site.

How Do I Get Tested for the Coronavirus?

If you think you may have been exposed to the Coronavirus, call your doctor right away. Passport Advantage will not charge you a copay if you get tested.

You may also call our member services at 1-844-859-6152 (TTY/TDD 711). They’re available April 1 – September 30, Monday – Friday from 8am – 9pm EST (8pm CST) and October 1 – March 31, 7 days a week, from 8am – 9pm EST (8pm CST). We can help answer any questions you might have and get you connected to the right doctor.

Medicare and Telehealth Benefits

Medicare has temporarily expanded its coverage of telehealth services to respond to COVID-19.

Medicare beneficiaries can temporarily use telehealth services for common office visits, mental health counseling and preventive health screenings. This will help ensure Medicare beneficiaries are able to visit with their doctor from their home, without having to go to a doctor’s office or hospital, which puts themselves and others at risk.

If you have an existing healthcare appointment, or think you need to see your doctor, please call them first to see if your appointment can be conducted over a smartphone with video capability or any device using video technology, like a tablet or a laptop. For some appointments, a simple check-in over the phone without video capabilities may suffice.

Important: If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as a cough or difficulty breathing, call your healthcare provider immediately.

Get More Info

Remember: Medicare covers the lab tests for COVID-19. You pay no out-of-pocket costs.

For the latest information on the coronavirus, visit the Centers for Disease Control and Prevention.


No Costs (Copays) or Prior Authorizations for Coronavirus Screening and Testing!

We want to make sure you and your family can quickly get screened and tested for the Coronavirus.

As of March 9, 2020, Passport will not charge any copays for Coronavirus screening and testing.

This includes:

  • Any related hospital emergency visit
  • Urgent care visit
  • Provider office visit
  • Lab testing
  • Telehealth
  • Immunizations (shots)

We also will not require any prior authorizations from your doctor.

Member Resources

For More Information

Information is changing every day as we learn more about the Coronavirus. We will keep updating this webpage, but the most current information is available at:

For the Latest Updates from Governor Beshear


Last Modified: April 1, 2020